Refund policy

All transactions done on Xpay.Life platform are final with no refund permitted. You are responsible for entering the consumer number for which you are making the payment. Xpay.Life is not responsible for any incorrect mobile number or DTH account number or incorrect data card information.

However, if in a transaction performed by you on the Xpay.Life Platform, money has been deducted from your card or bank account and the service is not delivered within 24 hours of the completion of the transaction, then you shall inform us by sending an e mail to our customer services i.e., [email protected]. In the e-mail, please add the following details – the consumer number/ mobile number/ DTH account number/ data card information, operator name, value, transaction date and order number. Xpay.Life will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the recharge, then you will be refunded the money within 21 working days from the date of receipt of your e mail. It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy.

Grievance Policy

We value the trust of customers placed upon us and strive to offer the best experience. Our Grievance Policy has been designed to resolve customer grievances in a timely and efficient manner, while treating our customers fairly and courteously.

Level 1

Register:

You can send your query on [email protected]. We offer round the clock support services. We are committed to provide you our first response within 24 hours of receiving the complaint.

Kindly add following details in your email:

Level 2

Resolute:

We commit to resolve the matter/query/dispute in between 3-21 working days. Any delay in the resolution time shall be proactively communicated to you.

Level 3

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days you can write an email on Grievance Officer at [email protected]

Sl No	Subdivision	Subdivision Code
1	ADITYAPUR-I	37	Select
2	ADITYAPUR-II	38	Select
3	AMRAPADA	79	Select
4	ASHOK NAGAR	11	Select
5	Barharwa	76	Select
6	Barhet	112	Select
7	Barhi	53	Select
8	BARWADDA	93	Select
9	BARWAHDIH	29	Select
10	BASUKINATH	72	Select
11	Bermo(Fusro)	106	Select
12	Bhurkunda	60	Select
13	BUNDU	3	Select
14	CHAIBASA(R)	44	Select
15	CHAIBASA(U)	43	Select
16	CHAKRADHARPUR	49	Select
17	CHAKULIA-1	41	Select
18	Chandankiyari	103	Select
19	CHANDIL	48	Select
20	CHAS (R)	102	Select
21	CHAS (U)	101	Select
22	CHATRA(N)	55	Select
23	CHATRA(S)	56	Select
24	CHHATTARPUR	26	Select
25	CHHOTAGOVINDPUR	36	Select
26	Chirkunda	91	Select
27	Chouparan	54	Select
28	DALBHUMGARH	40	Select
29	DALTONGANJ (RURAL)	113	Select
30	DALTONGANJ (URBAN)	25	Select
31	DEOGHAR	80	Select
32	Diguadih	97	Select
33	DOMCHANCH	69	Select
34	DORANDA	12	Select
35	DUMARI	63	Select
36	DUMKA(R)	74	Select
37	DUMKA(U)	73	Select
38	GARHWA-I	30	Select
39	GARHWA-II	31	Select
40	GHAGHRA	109	Select
41	GHATSHILA	39	Select
42	GIRIDIH(R)	62	Select
43	GIRIDIH(U)	61	Select
44	GODDA	84	Select
45	GOLA	58	Select
46	GOMIA(KATHARA)	40	Select
47	GOMOH	104	Select
48	GOVINDPUR	92	Select
49	GUMLA	20	Select
50	HARMU	10	Select
51	HAZARIBAGH(R)	52	Select
52	HAZARIBAGH(U)	51	Select
53	HEC DHURWA	13	Select
54	HIRAPUR	86	Select
55	JADUGODA	42	Select
56	JAINAMORE	107	Select
57	Jamtara	70	Select
58	Jamua	65	Select
59	JAPLA	27	Select
60	JASIDIH	83	Select
61	Jharia	94	Select
62	JHUMRITILIYA	68	Select
63	JUGSALAI	35	Select
64	KAMDARA	108	Select
65	KANKE	8	Select
66	Karandih	110	Select
67	KARKEND	88	Select
68	Kathara	114	Select
69	KATRAS	100	Select
70	KHUNTI	18	Select
71	KODERMA	67	Select
72	KOKAR	5	Select
73	KOLEBIRA	22	Select
74	Kujju	59	Select
75	KURU	24	Select
76	LALPUR	4	Select
77	LATEHAR	28	Select
78	LOHARDAGA	23	Select
79	Loyabad (Ganeshpur)	99	Select
80	MADHUPUR	82	Select
81	MAHAGAMA	85	Select
82	MAIN ROAD	9	Select
83	MANDER	16	Select
84	MANGO	34	Select
85	Mango-II	125	Select
86	MANOHARPUR	50	Select
87	MIHIJAM	71	Select
88	Mukunda	96	Select
89	NAGAR UTARI	32	Select
90	NAYA BAZAAR	87	Select
91	NIRSA 1	89	Select
92	NIRSA 2	90	Select
93	NOWAMUNDI	45	Select
94	ORMANJHI	2	Select
95	PAKUR	78	Select
96	RAJDHANWAR	66	Select
97	Rajkharshawan	47	Select
98	RAJMAHAL	77	Select
99	RAMGARH	57	Select
100	RATU CHATTI	15	Select
101	RATU ROAD	17	Select
102	RMCH	6	Select
103	SAHIBGANJ	75	Select
104	SARAIKELA	46	Select
105	SARATH	81	Select
106	SIMDEGA	21	Select
107	Sindri	98	Select
108	TATISILWAI	1	Select
109	Tisri	64	Select
110	Topchanchi	111	Select
111	TORPA	19	Select
112	Tundi	94	Select
113	TUPUDANA	14	Select
114	UPPER BAZAR	7	Select

$10 Amount	8 Talktime	7 Days Validity	Talktime $8 & 2 Local & National SMS & Free SMS valid for 2 day(s)
$15 Amount	13 Talktime	15 Days Validity	Regular Talktime
$50 Amount	47 Talktime	28 Days Validity	47 Local Vodafone min free
$100 Amount	92 Talktime	28 Days Validity	Local min 92 & 10 Local & National SMS & Free SMS valid for 7 day(s).
$150 Amount	143 Talktime	60 Days Validity	Talktime $143 & 50 Local & National SMS & Free SMS valid for 15 day(s).
$220 Amount	220 Talktime	28 Days Validity	Full Talktime
$250 Amount	250 Talktime	28 Days Validity	Full Talktime + 50 SMS per day for 7 days.
$300 Amount	301 Talktime	64 Days Validity	Full Talktime
$410 Amount	0 Talktime	28 Days Validity	Unlimited Local,STD & Roaming calls
$501 Amount	510 Talktime	180 Days Validity	Full Talktime + 100 SMS per day for 28 days.
$799 Amount	820 Talktime	250 Days Validity	Full Talktime + 100 SMS per day for 84 days.
$999 Amount	1099 Talktime	356 Days Validity	Full Talktime + 100 SMS per day for 90 days.

Consumer Number :
Category :
Biller Name :
Biller Period :
Amount :
Discount :
Total Amount :

Grievance Policy

Level 1

Level 2

Level 3